MM
Marina M
1 reviews | Active since Jul 2015
01 Jul 2015, 09:01
INCORRECT BILLING FOR 2 MONTHS
LAST MONTH I REALISED THAT MTN DEDUCTED MORE THAN THEY SHOULD FROM MY BANKACCOUNT FOR THE TWO CELLPHONE CONTRACTS THAT I HAVE.<br> I WENT TO THE GARDEN ROUTE MALL...THEY LOGGED A FAULT ON MY ACCOUNT FOR INCORRECTLY BILLED...THEY PROMISED THE NEXT MONTH IT WILL BE SORTED OUT...I PHONE THE CUSTOMER CARE AT 808...THEY TOLD ME THE SAME STORY. <br> THIS MONTH THE SAME HAPPEN AGAIN..I PHONED THE CUSTOMER CARE...THEY NOT ABLE TO HELP ME....I AM SO FED UP WITH MTN, BECAUSE, I HAVE THE SAME PROBLEM LAST YEAR FOR SIX MONTH...THEY DOES NOT WANT TO SORT OUT THEIR MISTAKES....MTN IS GETTING WORST BY THE DAY.<br>
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MTN South Africa's replyOfficial
11 Jul 2015, 22:36Hello bokkasmeyer,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that there has been a price increase in May, so you new subscription fees is R118.99. However in April the 75MB 25MB was not discounted therefore we have processed a credit of R35.00 to your MTN account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that there has been a price increase in May, so you new subscription fees is R118.99. However in April the 75MB 25MB was not discounted therefore we have processed a credit of R35.00 to your MTN account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply11 Jul 2015, 22:36
Official
Hello bokkasmeyer,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that there has been a price increase in May, so you new subscription fees is R118.99. However in April the 75MB 25MB was not discounted therefore we have processed a credit of R35.00 to your MTN account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that there has been a price increase in May, so you new subscription fees is R118.99. However in April the 75MB 25MB was not discounted therefore we have processed a credit of R35.00 to your MTN account.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,