DK
Darren K

1 reviews | Active since Oct 2015

20 Oct 2015, 17:26

Incorrect billing for 10 MONTHS

I have been back and forth using all avenues available to me with regards to incorrect billing from MTN - I have dealt with the branch I completed the application with, I have called Customer Services, I have logged requests through the website, and I have spoken to Company representative.<br> <br> YET each and EVERY month I am billed on my private account as opposed to the company i work for being billed, and EVERY month I am told this has been resolved.<br> <br> A warning to every person look for a new contract - DO NOT USE MTN.<br> Yes, i am bitter, as would any person be after 10 months of complaining and being promised a solution, 10 MONTHS!!!!!<br> I cannot believe how much time and frustration i have had to deal with in having this resolved, actually it still isn't resolved, i will be billed yet again this month.<br> <br> The service from this company is beyond appalling, and their willingness to resolve their mistakes to disgusting.

0
Replies (1)
MTN South Africa
MTN South Africa's reply24 Oct 2015, 07:37
Official
Hello DarrenK,

Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.

Kindly note that the matter has been escalated to the Corporate department for assistance.We hope that we are able to restore your faith in us.

Warm Regards
Nompumelelo
REQ:***