DH
Dave H
1 reviews | Active since May 2011
10 Jun 2015, 12:57
Incorrect billing fixed - now reoccurs
In December 2014 i migrated from Nashua Mobile and simultaneously upgraded my contract.What followed was 3 months of frustration dealing with MTN Cresta in trying to get incorrect charges reversed.Eventually in March ,following reporting this on Hello Peter and then going to MTN 14th Avenue, the matter was resolved - overcharged entries refunded and subsequent invoices correct.<br> <br> Now the problem is back ! Received my latest statement yesterday and included are 2 of the non-applicable charges : Hardware fees R61.56 &
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MTN South Africa's replyOfficial
22 Jun 2015, 12:32Hello Dave H,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration that you endured in your attempt to have the issue resolved. .
The matter has been referred to the management of our Billing team for urgent attention for this matter to be resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration that you endured in your attempt to have the issue resolved. .
The matter has been referred to the management of our Billing team for urgent attention for this matter to be resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Best regards,
MTN South Africa's reply22 Jun 2015, 12:32
Official
Hello Dave H,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration that you endured in your attempt to have the issue resolved. .
The matter has been referred to the management of our Billing team for urgent attention for this matter to be resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration that you endured in your attempt to have the issue resolved. .
The matter has been referred to the management of our Billing team for urgent attention for this matter to be resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Best regards,