JD
Janine D
1 reviews | Active since Nov 2013
22 Jun 2015, 17:15
Incorrect Billing & Debit Order
I signed up a MTN contract for *** and my monthly payments were meant to be aprox R149 per month, plus insurance, come to about R179. Last month I was billed R379, they are not answering their call centre and their website self service is not working. I want to cancel my contract will immediate effect if I do not hear from someone very soon. I will put a stop payment on all further payments with my bank as I refuse to pay for services I did not sign up for.
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MTN South Africa's replyOfficial
04 Jul 2015, 13:17Hello Janineyd,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the subscription fees on your contract is R189.00 per month. The R379.39 billed in April was due to the data charges. Kindly note that once you have depleted your 100MB that is allocated monthly, you are then billed out of bundle rate.
Should this not be the amount accepted when you took out the contract, you may visit the store where the application was created with a copy of your contract in order for this to be investigated and resolved.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the subscription fees on your contract is R189.00 per month. The R379.39 billed in April was due to the data charges. Kindly note that once you have depleted your 100MB that is allocated monthly, you are then billed out of bundle rate.
Should this not be the amount accepted when you took out the contract, you may visit the store where the application was created with a copy of your contract in order for this to be investigated and resolved.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply04 Jul 2015, 13:17
Official
Hello Janineyd,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the subscription fees on your contract is R189.00 per month. The R379.39 billed in April was due to the data charges. Kindly note that once you have depleted your 100MB that is allocated monthly, you are then billed out of bundle rate.
Should this not be the amount accepted when you took out the contract, you may visit the store where the application was created with a copy of your contract in order for this to be investigated and resolved.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the subscription fees on your contract is R189.00 per month. The R379.39 billed in April was due to the data charges. Kindly note that once you have depleted your 100MB that is allocated monthly, you are then billed out of bundle rate.
Should this not be the amount accepted when you took out the contract, you may visit the store where the application was created with a copy of your contract in order for this to be investigated and resolved.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,