JF
Jade F
1 reviews | Active since Jul 2015
06 Aug 2015, 13:33
Incorrect Billing, Data Issues
Can anybody in your call centre tell me why my Bill went from R900 per month to R3140 for August, DATA ?????<br> This is the second time this has happened and the last time was due to the fact that you did not load my Data bundle which is apart of my contract with you. Now back to square 1<br> <br> I am so ready to cancel my contract with you and stick to pre paid.
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MTN South Africa's replyOfficial
26 Aug 2015, 18:01Hello Takahashi279,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for the delayed response and for any inconveniences caused.
As per our telephonic conversation, your internet usage was high on the on the invoice of the 01/08/2015.
Please disable all the background internet connections and make sure you always log off the internet after usage.
kind Regards
Itumeleng Rakoena
Thank you for taking time to raise your concerns with MTN, please accept our apologies for the delayed response and for any inconveniences caused.
As per our telephonic conversation, your internet usage was high on the on the invoice of the 01/08/2015.
Please disable all the background internet connections and make sure you always log off the internet after usage.
kind Regards
Itumeleng Rakoena
Best regards,
MTN South Africa's reply26 Aug 2015, 18:01
Official
Hello Takahashi279,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for the delayed response and for any inconveniences caused.
As per our telephonic conversation, your internet usage was high on the on the invoice of the 01/08/2015.
Please disable all the background internet connections and make sure you always log off the internet after usage.
kind Regards
Itumeleng Rakoena
Thank you for taking time to raise your concerns with MTN, please accept our apologies for the delayed response and for any inconveniences caused.
As per our telephonic conversation, your internet usage was high on the on the invoice of the 01/08/2015.
Please disable all the background internet connections and make sure you always log off the internet after usage.
kind Regards
Itumeleng Rakoena
Best regards,