KM
Keshini M
1 reviews | Active since Jan 2015
17 Aug 2015, 11:00
Incorrect Billing charges
My account closes on the 12th of every month and my account that closed on the 12th of August is for the month dated from 12th July to 12th August, I upgraded on the 12th of August and I want to know why am I charged already for the new upgrade when this should appear on my statement for September, I have encountered numerous problems with MTN and I have a history of complaints that go way back but still I have not cancelled my contract with MTN, I am seriously fed up with MTN. I logged a complaint last week MTN REQ:*** up until today no feedback received and today another REF ***. MTN seriously you are going to end up losing all you committed and loyal customers and I am going to be one of them. This is not the 1st time that I had issues on my account and I was charged incorrectly
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MTN South Africa's replyOfficial
03 Sept 2015, 09:37Hello keshinimaharaj,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We do value your loyalty as long standing customer with MTN. I have credited the upgrade fee on your MTN account which will reflect within 24 hours.
We would like to thank you for your patronage and continued support as a subscriber and trust that your stay with MTN will be an Awesome one.
Warm regards,
Willem
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We do value your loyalty as long standing customer with MTN. I have credited the upgrade fee on your MTN account which will reflect within 24 hours.
We would like to thank you for your patronage and continued support as a subscriber and trust that your stay with MTN will be an Awesome one.
Warm regards,
Willem
REQ:***
Best regards,
MTN South Africa's reply03 Sept 2015, 09:37
Official
Hello keshinimaharaj,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We do value your loyalty as long standing customer with MTN. I have credited the upgrade fee on your MTN account which will reflect within 24 hours.
We would like to thank you for your patronage and continued support as a subscriber and trust that your stay with MTN will be an Awesome one.
Warm regards,
Willem
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We do value your loyalty as long standing customer with MTN. I have credited the upgrade fee on your MTN account which will reflect within 24 hours.
We would like to thank you for your patronage and continued support as a subscriber and trust that your stay with MTN will be an Awesome one.
Warm regards,
Willem
REQ:***
Best regards,