1 reviews | Active since Sept 2014
Incorrect billing by MTN
I upgraded my contract in December 2017 and only realized after 3 months that i was incorrectly billed. The agreement was R399 pm and yet MTN was debiting R958 . I logged a call with MTN and received this REF- 1- ********** 7594 and the feedback that i received is that my billing has been corrected.Another call was logged on the 2nd April 2018 for my refund REF- 1- ********** 7594 which i got a response saying that the refund has been approved and should reflect in two days. I called again today the 09th April 2018 to get an update regarding my refund only to find out the money was transferred into my MTN account where as I gave clear instructions that the money must be deposited into my bank.I was given another REF- 1- ********** 365 , I don't think MTN realizes that giving refs does not solve my problem all i want is my refund back into my BANK account.This is poor service for a company claiming to be number one.It means there are a lot of customers who are ****** by MTN. Please sort this out ASAP.
Dear Vusi,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Kindly note the refund has been processed and should reflect on your bank account.
It is my goal to restore your confidence in our company by solving this problem and preventing it from happening again.
Thank you again, for your honest feedback. I hope to have the pleasure of serving you again in the future.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Vusi,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Kindly note the refund has been processed and should reflect on your bank account.
It is my goal to restore your confidence in our company by solving this problem and preventing it from happening again.
Thank you again, for your honest feedback. I hope to have the pleasure of serving you again in the future.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,