1 reviews | Active since Apr 2012
Incorrect billing but I must just pay
I upgraded my contract and added a 2Gig data bundle that they said equals 4Gig (2 + 2 free).<br> When I got my bill, I was charged R 5000 + for packet switch data.<br> The bundle was loaded on my other number that I own with MTN and not the number I just upgraded.<br> They then fixed it to be on the right number but still expect me to pay out of bundle rates for a mistake they made.<br> Not to mention that my credit limit is set to R 1 700.<br> I tried to phone, email, facebook and the run-around is so ridiculous.<br> I know you dont care about me as a client, whether I leave or stay, it wont matter, you will just continue to ***** from others. It seems the only way to get your attention it to purchase a billboard in Sandton. Maybe I will use all the effort I have already wasted on you to rally people who all complain about the same thing, your pathetic service, and organize a nice billboard for you. I know I would at least feel better and my money would be put to good use and not just handed over to you. You definitely do not care about your clients.
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Billing department for assistance.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the Billing department for assistance.
Regards
Nompumelelo
REQ:***
