NE
NICOLE E
1 reviews | Active since Aug 2013
01 Mar 2016, 08:33
INCORRECT BILLING & BAD SERVICE
I tried calling your customercare line thrice this morning, I keep being cut off. We called to cancel this subscription a week ago as I noticed I was still being debited for an ooolldd account. I was told this account ended Jan 2015 - No one bothered to inform me. This was a R160 a month account, which I havent used for months! This morning I get a debit for R529??? WHAT????? This money needs to be returned to me, plus charges for my other debits that now cannot go off, immediately!
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MTN South Africa's replyOfficial
01 Mar 2016, 20:19Hello nikki.erasmus21,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
You need to inform us of your intentions about the contract by contacting us 30 days before the term date if you will be cancelling the number or after the term date if you are moving the number to prepaid, if this is not done then the contract continues on a month to month basis and you are liable for the charges incurred.
The R529.00 is due to December and January debit orders that were returned unpaid, there is an admin cost of R11.40 for every debit order that is returned unpaid.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
You need to inform us of your intentions about the contract by contacting us 30 days before the term date if you will be cancelling the number or after the term date if you are moving the number to prepaid, if this is not done then the contract continues on a month to month basis and you are liable for the charges incurred.
The R529.00 is due to December and January debit orders that were returned unpaid, there is an admin cost of R11.40 for every debit order that is returned unpaid.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply01 Mar 2016, 20:19
Official
Hello nikki.erasmus21,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
You need to inform us of your intentions about the contract by contacting us 30 days before the term date if you will be cancelling the number or after the term date if you are moving the number to prepaid, if this is not done then the contract continues on a month to month basis and you are liable for the charges incurred.
The R529.00 is due to December and January debit orders that were returned unpaid, there is an admin cost of R11.40 for every debit order that is returned unpaid.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
You need to inform us of your intentions about the contract by contacting us 30 days before the term date if you will be cancelling the number or after the term date if you are moving the number to prepaid, if this is not done then the contract continues on a month to month basis and you are liable for the charges incurred.
The R529.00 is due to December and January debit orders that were returned unpaid, there is an admin cost of R11.40 for every debit order that is returned unpaid.
Kind Regards
Siphumezo
REQ:***
Best regards,