CN
Candy N
1 reviews | Active since Aug 2013
08 Apr 2015, 11:36
Incorrect Billing-Annoyed client
Good day,<br> <br> I reported MTN for incorrect billing and they were quick to send me an email saying there is nothing wrong with my contract they billing me correctly.<br> <br> I' ve requested them to listen to the sale call as the agent confirmed with me that my premium will be R115. 00 monthly for 24 months and I will not pay anything extra. I am still waiting for their feedback to date and R129 still debited in my account.<br> <br> I opted for the contract because I was told I am going to pay R115. but to my suprise they billing me R129 that difference can buy a loaf of bread for my kids and MTN doesnt give a damn about it, I am so dissapointed with them because they were quick to respond that they billing me correctly but they failing to investigate and provide me with the copy of recording.<br> <br>
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MTN South Africa's replyOfficial
29 Apr 2015, 10:51Hello Candyjoy,
Thank you for your post.
Apologies for the delayed response and inconvenience experienced, as per the email response from our consultants, kindly forward us the proof of contract :*** in order for us to amend the contract and have the necessary credits to be passed.
Please quote the below reference number on the fax. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for your post.
Apologies for the delayed response and inconvenience experienced, as per the email response from our consultants, kindly forward us the proof of contract :*** in order for us to amend the contract and have the necessary credits to be passed.
Please quote the below reference number on the fax. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply29 Apr 2015, 10:51
Official
Hello Candyjoy,
Thank you for your post.
Apologies for the delayed response and inconvenience experienced, as per the email response from our consultants, kindly forward us the proof of contract :*** in order for us to amend the contract and have the necessary credits to be passed.
Please quote the below reference number on the fax. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for your post.
Apologies for the delayed response and inconvenience experienced, as per the email response from our consultants, kindly forward us the proof of contract :*** in order for us to amend the contract and have the necessary credits to be passed.
Please quote the below reference number on the fax. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Best regards,