1 reviews | Active since Nov 2013
Incorrect billing and very bad service
<p>More than 2 years ago I took a airtime package contract with Mtn, I paid R79 for the package. On the 1 June 2016 I was charged R121 on this contract, I went to the Rosebank mtn shop and was told that I wouldn't be paying R79 anymore because I am now on a normal package. What I don't understand is that on my other contract, someone from mtn called me to tell me that contract was up for an upgrade, I even got an sms informing me about the upgrade. Why didn't anyone contact me or get an sms informing me about the upgrade on this contract. A consultant from mtn called me today, telling me of the upgrade, wasn't that supposed to happen sometime last month? I was very upset because the consultant was uninformed, he claim I've been paying R90 for this contract, when I've been paying R79. Bad service.</p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Your contract term date is 2016-05-05, your contract is now on a month to month basis. You were paying R79.00 because of the discounts that you were getting as part of your 24 months contract term. Now that your line is out of contract you are no more getting the discounts for the R31.00 monthly service fee and R35.00 75MB Data Bundle.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Your contract term date is 2016-05-05, your contract is now on a month to month basis. You were paying R79.00 because of the discounts that you were getting as part of your 24 months contract term. Now that your line is out of contract you are no more getting the discounts for the R31.00 monthly service fee and R35.00 75MB Data Bundle.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***