MN
Meruschka N
1 reviews | Active since Jun 2015
06 Jun 2015, 09:26
Incorrect billing and useless call centre!!!
I have set a billing limit and have not been billed above my subscription amount for the past few months. This month I have been incorrectly billed almost twice that amount and have been trying to sort this out via the call centre for the past hour. The call gets cut off or I hold on for at least 5 minutes then get cut off. This is an unnecessary waste of my time to correct a billing that should have been done correctly in the first place due to the limits being set. <br> Shocking service!
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Replies (1)
MTN South Africa's replyOfficial
17 Jun 2015, 11:08Hello Meruschka,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that your bill was increased because of the upgrade fees (Once off), pro rated insurance fee and 500MB service fee.
Going foward you will have an insurence fee and the 500MB and all the other services that you were being charged for.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that your bill was increased because of the upgrade fees (Once off), pro rated insurance fee and 500MB service fee.
Going foward you will have an insurence fee and the 500MB and all the other services that you were being charged for.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***
Best regards,
MTN South Africa's reply17 Jun 2015, 11:08
Official
Hello Meruschka,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that your bill was increased because of the upgrade fees (Once off), pro rated insurance fee and 500MB service fee.
Going foward you will have an insurence fee and the 500MB and all the other services that you were being charged for.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that your bill was increased because of the upgrade fees (Once off), pro rated insurance fee and 500MB service fee.
Going foward you will have an insurence fee and the 500MB and all the other services that you were being charged for.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you
Warm Regards
Zelephi
REQ:***
Best regards,