Incorrect Billing and Unprofessional Personnel

Good Day,

I've been a loyal MTN Contact Customer for close to 6 years and recently did an upgrade at a MTN Store. I noticed for the last three months my monthly installment is more that the contract was advertised for. Upon contacting MTN Contact Centre, as case was logged an closed with out any resolution. I had then called the contact centre where one of the personnel advised that I should visit the store to have it rectified.

The salesman at the store advised that MTN was not discounting the Data and SMSes. He then logged the case on my behalf and had submitted the contract documentation as the call centre requested.

A day later, I had followed up and was told that the store had incorrectly logged the Case and this one was closed. The contact centre agent had logged a new case.

I had then followed up a few days later and was told that the query was resolved and the case was sitting with the Credit Department. To date nothing was done. I am still getting billed an incorrect amount, while numbers cases were logged and closed.

On 04/11/2017, I called the Contact Centre again to inquire and again I was disappointed (More Flabbergasted) . A personnel by the name of Mfizi Shelembe from KZN Assisted. He was very rude and was not willing to assist and was once again told to go back to the store to ask for the Contract Documentation to be sent to MTN.

Surely, MTN keeps archives all contacts that were sold?

This is pathetic service as it has taken MTN almost three months and no resolution is concluded. I will NOT take another Contract with MTN Ever and will NEVER Recommend MTN to anyone as MTN is not customer centric and Staff do not treat customers professionally.

Regards Frustrated Customers