Incorrect Billing and terrible customer service

At the end of March 2023 I had upgraded my business account which was inclusive of the standard free minutes and data as well as an additional monthly charge for a device all amounting to approximately R700.00 pm. After receiving my invoice on the 2 May 2023, it reflected an amount of approximately R20'000.00 which due to having a debit order was immediately deducted from my account.

As you would imagine, a deduction of that value has left me somewhat stranded with minimal access to funds. It has been over a week now since Ive have logged a complaint with MTN and to date I am yet to receive any feedback on when my funds would be transferred.

I have been a customer for over 20 years and the service relating to this complaint has been nothing short of ridiculous. I have been dealing with Ashleigh in the VIP dept. but the service ive thus far has been completely *********** with no understanding of the problem MTN has left me in.

Thank you Zubair H