MG
Mike G
1 reviews | Active since Jul 2012
05 Aug 2015, 08:48
Incorrect billing and refund required
I upgraded my contract in April and noticed that my invoice value spiked. I tried calling the call centre in June and July on numerous occasions and always got cut off. I tried a few days back and got through to somebody that couldn't assist me - only had a view of my invoice and read back to me what I could already see. Want a refund of incorrectly billed invoices and I'm Concerned!
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Replies (1)
MTN South Africa's replyOfficial
20 Aug 2015, 14:43Hello micg,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that our call centre was experiencing high call volumes, the matter has since been resolved.
Please be advised that a billing query has been logged requesting that the invoice dated 2015-05-07 to 2015-08-07 to be validated, REQ:*** and REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that our call centre was experiencing high call volumes, the matter has since been resolved.
Please be advised that a billing query has been logged requesting that the invoice dated 2015-05-07 to 2015-08-07 to be validated, REQ:*** and REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply20 Aug 2015, 14:43
Official
Hello micg,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that our call centre was experiencing high call volumes, the matter has since been resolved.
Please be advised that a billing query has been logged requesting that the invoice dated 2015-05-07 to 2015-08-07 to be validated, REQ:*** and REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that our call centre was experiencing high call volumes, the matter has since been resolved.
Please be advised that a billing query has been logged requesting that the invoice dated 2015-05-07 to 2015-08-07 to be validated, REQ:*** and REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,