1 reviews | Active since Apr 2020
Incorrect billing and poor service
I logged a query with MTN since from february till now nothing has been done for sim only Contract ***
I have upgraded my contract in October 2019 and the correct payment was charged till January, from February my account was debited with incorrect amount, I called the call center i was advised that my account was charged with an incorrect amount, the consultant told me that they will fix the problem and reverse the incorrect amount and charg the correct one.
Wnen i called again for follow up nothing was done i was then told to wait extra 7 days for reversal which i couldn't wait, we have agreed with the consultant that i will reverse the incorrect amount and pay the correct amount and send the proof of payment which i did.
The same thing happened again in March incorrect payment was debited from my account it was even more this time. I called call center and they promised me again to fix the problem and nothing was done, the consultant confirmed that she can see the payment that i have made with the correct amount REF : 1-***
I then called again on the 3rd of April and the guy told me to send the contract, i have tried to send but the email address provided is incorrect :
(Yello Customer!! SR # : 1-*** siphon.mosia*mtn.com Thank you for using MTN)
I then logged an online query on the 8th April, i have received automated response says i will get a call within 8 hours, till now im still waiting : (ENQUIRY REFERENCE NUMBER ***)
No one call to do follow up since February i must spend most of my time calling the call centre trying to get help, when i get assistance still i get people who our not able to resolve my issue. THIS IS REALLY A POOR SERVICE
(1-***) ( 1-***) (***)
When I call MTN call center they always escalating the matter but I don't get any response or follow up, when I send an email to customer care Centre they respond after 10 days and always confirming that they have received my monthly payments and close my queries as resolved but still come debit order date the amount keeps on increasing It now shows that I owe more than R7000 which im not, it is because MTN can't sort out its billing system.
I was referred to visit one of your branches for assistance but still I was referred to call Centre, which is not helping, my credit score has dropped due to people's imcopetency
I have logged lot of service requests since February they keep on getting closed without been resolved.
Can I please get the email address of MTN complaints leadership or Ombudsman where I can complain because the branch, call Centre and complaint customer care Centre couldn't help
When I call MTN call center they always escalating the matter but I don't get any response or follow up, when I send an email to customer care Centre they respond after 10 days and always confirming that they have received my monthly payments and close my queries as resolved but still come debit order date the amount keeps on increasing It now shows that I owe more than R7000 which im not, it is because MTN can't sort out its billing system.
I was referred to visit one of your branches for assistance but still I was referred to call Centre, which is not helping, my credit score has dropped due to people's imcopetency
I have logged lot of service requests since February they keep on getting closed without been resolved.
Can I please get the email address of MTN complaints leadership or Ombudsman where I can complain because the branch, call Centre and complaint customer care Centre couldn't help