HW
Hilton W
1 reviews | Active since Jun 2012
11 Dec 2015, 08:49
Incorrect Billing and Poor handling of complaint
This is now my second attempt at getting this matter resolved via Hello Peter. Mtn Southgate(Jordis Martin) sold me a contract for R139.00. I was Billed R184.00. I complaint via Hello Peter and Rosetta Photshwane assisted me.Rosetta is terrible at handling my issue. she doesnt respond to emails at all.She however advised me at that my complaint is resolved,however I was debited again with R184.00 which is frustrating and unacceptable.I need this matter to be resolved as in yesterday. It can't be that difficult.I need a Senior Person to handel my complaint from now on. I need all my monies refunded. i will also take it up with Icasa. MTN is very unreliable . PLEASE DEAL WITH THIS MATTER URGENTLY
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MTN South Africa's replyOfficial
19 Dec 2015, 09:07Hello hilaz,
Thank you for your post. We sincerely apologize for any inconvenience caused as a result of this.
As per reference number REQ:*** your package amount was fixed and as per reference REQ:*** a credit of R292.36 was done on the 18-11-2015. Your query was resolved , should you still be charged incorrectly kindly contact 808 for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
Thank you for your post. We sincerely apologize for any inconvenience caused as a result of this.
As per reference number REQ:*** your package amount was fixed and as per reference REQ:*** a credit of R292.36 was done on the 18-11-2015. Your query was resolved , should you still be charged incorrectly kindly contact 808 for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
MTN South Africa's reply19 Dec 2015, 09:07
Official
Hello hilaz,
Thank you for your post. We sincerely apologize for any inconvenience caused as a result of this.
As per reference number REQ:*** your package amount was fixed and as per reference REQ:*** a credit of R292.36 was done on the 18-11-2015. Your query was resolved , should you still be charged incorrectly kindly contact 808 for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
Thank you for your post. We sincerely apologize for any inconvenience caused as a result of this.
As per reference number REQ:*** your package amount was fixed and as per reference REQ:*** a credit of R292.36 was done on the 18-11-2015. Your query was resolved , should you still be charged incorrectly kindly contact 808 for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo