Incorrect Billing and Poor Customer Service

I signed up for the MTN Fibre "Save R600 over 6 months Promotion" which clearly states on your website (fibre.mtn.co.za/terms-and-conditions) that: The promotional period runs from 7 November 2025 to 31 January 2026 Customers receive R100 off their monthly fee for the first six months The 25/25 Mbps package should be R449 per month during the promotional period and from month 7 onwards, the price increases to R549.

However, my invoice dated 3 December 2025 (Invoice INV-***) shows: Amount charged: R513.58 (including VAT) for 29 days which means it's R549 charged pro-rata, not the promotional rate of R449 that I signed up for.

I was billed at the full rate from the very first invoice, despite activating my service during the promotional window. This constitutes false advertising and a breach of the promotional terms and conditions published on your website.

I am requesting: 1. An immediate correction to my billing to reflect the R449 promotional rate 2. Written confirmation that the promotional pricing will be honored for the full six-month period

My attempts to resolve this billing issue have been met with complete indifference: Email support: No responses whatsoever to multiple email queries Phone support: Hold times exceeding 10 minutes with no one answering, forcing me to give up

This level of service is completely unacceptable. I signed a contract in good faith based on your advertised promotion, and I cannot even reach someone to discuss the billing error.