Incorrect Billing and poor customer service

I would like urgent feedback regarding my account. I have been trying to get hold of your customer service department for over a month now with no success. I'm continuously placed on hold for more than 30 minutes which I don't have time for. I have sent numerous emails and still no feedback. I went into your Cape Road Port Elizabeth Branch to query my account and received REF number ***.<br> <br> I spoke to a consultant who confirmed that my account was not set up correctly and therefore I was being billed outside my data bundle. I requested my account to not run a bill and have a top up option. I should only be liable for my contract monthly subscription charge and nothing more. I was told that my account will be refunded. <br> <br> I tried to purchases data bundles today, 26 July 2015 and I received a notice saying my account is suspended? I have been trying to contact customer care/call centre the whole day and can't get through. <br> <br> The service I have received thus far is unacceptable and extremely poor. I need urgent assistance with unblocking my account so that I can call/message and have my account sorted out asap.<br> <br> Regards<br>