Incorrect billing and poor customer service

Dear Hellopeter

I am following up on a case I logged with you Mtn last week regarding an error in my April billing, I have made numerous calls to their customer care line and endless visits to the stores to query this and no one has been able to explain this extra money that I have been charged for this month. Ever since I took out this contract with you, I have been billed the same amount monthly which I have paid every month without fail. To top this up, this week I noticed that my phone was suspended without receiving feedback that this issue has been investigated and resolved and when I tried calling, the call keeps getting dropped by your agents.

Today visited the store again in Cape Town one of the assistant who was not even willing to listen to my query didn’t even bother to open my profile goes by the name Nizar Isaacs. I was very disappointed by his service same as the service I have received from your agents in customer care line I have names of the few agents I spoke with who kept on dropping my calls.

I am a very disappointed customer, the poor service and treatment that I have received is shocking especially since I have never missed any payment.

I would really appreciate if the company can make means to contact me and open my phone ASAP.

Thank you