LE
Llewellyn E
1 reviews | Active since Dec 2014
05 Dec 2015, 10:40
INCORRECT BILLING AND NOT REFUNDING
Veronica smith called me and asked for a bank statement, which I provided. Came back and said that all is right, while I know that I've been billed incorrectly. I tried calling her and sent her emails, but had no response. Will end my contract in January and ask for a full audit on my account. They informed me of an error on there side, but I must carry the cost. UNPROFESSIONAL
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Replies (1)
MTN South Africa's replyOfficial
07 Dec 2015, 09:18Hello Evicky,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
We do pick up that Veronica has sent to you the open items report that reflect that your debit order for October 2014 has returned unpaid the system then requested the debit order for R369.40 that is for the October (unpaid debit) + November R179.00 +R11.40 fee for the unpaid debit =R369.40.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
We do pick up that Veronica has sent to you the open items report that reflect that your debit order for October 2014 has returned unpaid the system then requested the debit order for R369.40 that is for the October (unpaid debit) + November R179.00 +R11.40 fee for the unpaid debit =R369.40.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply07 Dec 2015, 09:18
Official
Hello Evicky,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
We do pick up that Veronica has sent to you the open items report that reflect that your debit order for October 2014 has returned unpaid the system then requested the debit order for R369.40 that is for the October (unpaid debit) + November R179.00 +R11.40 fee for the unpaid debit =R369.40.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time.
We do pick up that Veronica has sent to you the open items report that reflect that your debit order for October 2014 has returned unpaid the system then requested the debit order for R369.40 that is for the October (unpaid debit) + November R179.00 +R11.40 fee for the unpaid debit =R369.40.
Kind Regards,
Alice van der Merwe
***
Best regards,