LP
Loven P
1 reviews | Active since Jul 2015
01 Jul 2015, 10:54
Incorrect Billing and NO service!!
I have recently purchased a contract with MTN at an agreed price however they billed me some amount that was way over the agreed upon amount and to add further insult they did not RICA register me... this was odd seeing that the conditions of being awarded the contract will require me to submit these documents. I have tried calling 808 as well as sending mails to customer care and I have not received a response. I moved networks thinking MTN provided a more efficient service but boy was I wrong!! This will be my last endeavour in trying to get you guys to assist me with my query. If no response is received I will seek advice from the CPA.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
10 Jul 2015, 15:47Hello LovenP,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The first invoice after taking the contract is a little bit higher because:
1. You are charged a connection fee.
2. The pro rata on the agreed contract amount and the normal instalment.
The next invoice will have the normal agreed amount of the contract.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The first invoice after taking the contract is a little bit higher because:
1. You are charged a connection fee.
2. The pro rata on the agreed contract amount and the normal instalment.
The next invoice will have the normal agreed amount of the contract.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
MTN South Africa's reply10 Jul 2015, 15:47
Official
Hello LovenP,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The first invoice after taking the contract is a little bit higher because:
1. You are charged a connection fee.
2. The pro rata on the agreed contract amount and the normal instalment.
The next invoice will have the normal agreed amount of the contract.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The first invoice after taking the contract is a little bit higher because:
1. You are charged a connection fee.
2. The pro rata on the agreed contract amount and the normal instalment.
The next invoice will have the normal agreed amount of the contract.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***