TN
Thabani N
1 reviews | Active since Jan 2014
22 Jun 2015, 11:57
Incorrect billing and no response from MTN
Hello Peter,<br> <br> I received a biling which was more than double my normal bill of R1300 from MTN in may i did query this reference ***. I spoke to a guy called Thato he really tried to help but the relevant departments were not in.<br> I have recieved another bill for th month of June - again I logged a call ***.<br> <br> My contact details are *** or ***<br> <br> Regards<br> Thabani
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Replies (1)
MTN South Africa's replyOfficial
29 Jun 2015, 12:01Hello Thabani.Nzima,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
MTN South Africa's reply29 Jun 2015, 12:01
Official
Hello Thabani.Nzima,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***