FM
Fadheelat M
1 reviews | Active since Jul 2013
25 Jun 2015, 14:21
Incorrect billing and no response for a month
My monthly bill usually comes up to R600-R800 a month. Last month it was R4 000.00 and this month R7 000.00!!! When i called the call centre to investigate they mentioned that it is due to data but i have data packages and monitor my data usage and have not been out of the country. they said they will get back to me in 3-5 buss days but been almost a month and 2 queries and still no answer. Am told that they are on strike and have made a mess of billings
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MTN South Africa's replyOfficial
06 Jul 2015, 21:49Hello Fadnm,
We are truly sorry for the inconvenience caused and for the breakdown in service.
We've now perused your account and see that a billing validation request has been logged. Currently our Billing Validations team has been receiving high volumes of requests and we've now done a follow up on the reference number ***.
We will touch base with you once we've received feedback on the escalation done.
Regards
Tim
MTN Complains Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service.
We've now perused your account and see that a billing validation request has been logged. Currently our Billing Validations team has been receiving high volumes of requests and we've now done a follow up on the reference number ***.
We will touch base with you once we've received feedback on the escalation done.
Regards
Tim
MTN Complains Management Team: REQ:***
MTN South Africa's reply06 Jul 2015, 21:49
Official
Hello Fadnm,
We are truly sorry for the inconvenience caused and for the breakdown in service.
We've now perused your account and see that a billing validation request has been logged. Currently our Billing Validations team has been receiving high volumes of requests and we've now done a follow up on the reference number ***.
We will touch base with you once we've received feedback on the escalation done.
Regards
Tim
MTN Complains Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service.
We've now perused your account and see that a billing validation request has been logged. Currently our Billing Validations team has been receiving high volumes of requests and we've now done a follow up on the reference number ***.
We will touch base with you once we've received feedback on the escalation done.
Regards
Tim
MTN Complains Management Team: REQ:***