Incorrect Billing and No Accountability (MTN

Extremely disappointed with MTN South Africa’s billing department. Yesterday I was billed twice, and I was also charged for an expired contract with no proper explanation provided. Every time there’s an issue, I have to spend forever trying to get through to the call centre, which is incredibly frustrating.

I eventually spoke to an agent who acknowledged that there was clearly a mistake and provided me with a case number. However, later on I received an email stating that the billing was “correct” — yet another amount was deducted from my account on the same day.

At this point, I need someone from the billing department who can properly explain these charges and actually review the account accurately. This situation has placed me under unnecessary financial pressure and caused a lot of stress.

MTN seriously needs to improve their customer service and billing processes.