LG
Lonea G

1 reviews | Active since Feb 2015

26 May 2015, 13:06

INCORRECT BILLING AND LINE SUSPENSION

Yet again I have received an sms saying my account is overdue, this after I received a refund from MTN. Furthermore my service is suspended. AS PER MY PREVIOUS REQUESTS, I WOULD LIKE TO CANCEL THE CONTRACT AND GIVE MTN ITS PHONE BACK, I AM TIRED OF THIS BATTLE. I don't understand why it is so difficult to sort that I signed for a R479 top up contract, and that is all I owe MTN and so far I am up to date with my payments. It's quite amazing that immediately after I requested to become a cash paying customer,MTN suspends my service, I have been pleading with MTN to sort out this mess for 5(five) whole months and every time I get promised that it is sorted out but come month end then I am overcharged. I am not a millionaire, R800 you overcharge me every month, might be peanuts to MTN but it is a lot to me, I therefore refused to be inconvenienced by you and be bul**** by the threats of legal actions that I know will soon follow. I REFUSE TO BE PERSECUTED FOR MTN'S INCOMPETENCE.

0
Replies (1)
MTN South Africa
MTN South Africa's reply26 May 2015, 15:33
Official
Hello lonea,

Apologies for the inconvenience experienced, please note that the matter has been referred to relevant department .They will investigate and revert to you with feedback and a way forward. The reference number for the query is: USD REQ:*** .

Regards,
MTN Service Provider