1 reviews | Active since Feb 2015
INCORRECT BILLING AND LINE SUSPENSION
Yet again I have received an sms saying my account is overdue, this after I received a refund from MTN. Furthermore my service is suspended. AS PER MY PREVIOUS REQUESTS, I WOULD LIKE TO CANCEL THE CONTRACT AND GIVE MTN ITS PHONE BACK, I AM TIRED OF THIS BATTLE. I don't understand why it is so difficult to sort that I signed for a R479 top up contract, and that is all I owe MTN and so far I am up to date with my payments. It's quite amazing that immediately after I requested to become a cash paying customer,MTN suspends my service, I have been pleading with MTN to sort out this mess for 5(five) whole months and every time I get promised that it is sorted out but come month end then I am overcharged. I am not a millionaire, R800 you overcharge me every month, might be peanuts to MTN but it is a lot to me, I therefore refused to be inconvenienced by you and be bul**** by the threats of legal actions that I know will soon follow. I REFUSE TO BE PERSECUTED FOR MTN'S INCOMPETENCE.
Apologies for the inconvenience experienced, please note that the matter has been referred to relevant department .They will investigate and revert to you with feedback and a way forward. The reference number for the query is: USD REQ:*** .
Regards,
MTN Service Provider
Apologies for the inconvenience experienced, please note that the matter has been referred to relevant department .They will investigate and revert to you with feedback and a way forward. The reference number for the query is: USD REQ:*** .
Regards,
MTN Service Provider
