RB
Riaz B

1 reviews | Active since May 2015

10 May 2015, 21:46

Incorrect Billing and Lack of Service/Resolution

In November 2014 I requested and took out a 1000 minute contract with 1 GB data on the iPhone 6 with MTN through the Apple iStore at Pavilion. The aforementioned limits constituted the contract to which I agreed. The amount to be paid each month was agreed at R1400. I have since been paying R1400 each month. This month, May 2015, I was charged completely arbitrarily R8150 which was debited from my account. I reversed the absurd payment and immediately contacted MTN who informed me that I should take up my query with the iStore through which I obtained my contract. Upon confronting an iStore consultant I was told that the fault lay with MTN whose \system had failed"to implement the agreed upon limit on my data and that he would log the fault with MTN. I have thus been charged for data that I am completely unaware of using. This situation has not been resolved and I have been significantly inconvenienced by this occurrence."""

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Replies (1)
MTN South Africa
MTN South Africa's reply14 May 2015, 14:20
Official
Hello bux9,

Thank you for addressing your concern with us.

The matter is being investigated and we will revert with a resolution shortly.

Kind regards
MTN