incorrect billing and information and no action

Dear Nompumelelo. ... you reposed on 29 Feb 2016 that data usage was emailed to me in November. I responded and said since I was on prepaid I BOUGHT airtime and asked to track it. I was promised as usual an email and no response. I complained as usual in December on hello Peter cos mtn customer care is not worth calling or chatting too as with complaining on hello Peter. You responded on 14 December 2015 apologising for the inconvenience and said it was elevated to corporate billing account. As usual no feedback and when I query in Feb, you resort to responding by saying this matter was closed and as all other responses elevated to billing. Guess what? They have never called me so please as I said don't respond until you read all my complaint since September and the responses and FIX it. You don't even know what you respond to which brings no value to your response. Get a manager to CALL me. If I call they cut me off ... I complained as well about this and was told I would get a response in SEPTEMBER. Well we all no I am still waiting .... so fix it n respond. Trying to keep a 100% response on hello Peter is useless when you don't resolve anything