MM
Mosa M
1 reviews | Active since Mar 2015
25 Sept 2018, 19:16
Incorrect billing and incorrect data
I am still waiting for Hagashnee to give me an explanation of why i am not getting the deal i signed up for with her. I am getting charged more than the agreed amount and i am getting less data than agreed. I need my refund and my date needs to be credited back to me
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MTN South Africa's replyOfficial
03 Oct 2018, 11:13Thank you for your post.
We sincere apologized for any inconvenience incurred.
We apologize for the delayed response.
Hagashni will be in touch with you for the update.
Good day, your MTNSP query reference : *** A credit request of (R242.09) including vat for (Promo Fee) charges have been sent through for approval for cell no: ***) for invoice/s date/d: ( 2018-06-13 to 2018-09-13) Thank you.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply03 Oct 2018, 11:13
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We apologize for the delayed response.
Hagashni will be in touch with you for the update.
Good day, your MTNSP query reference : *** A credit request of (R242.09) including vat for (Promo Fee) charges have been sent through for approval for cell no: ***) for invoice/s date/d: ( 2018-06-13 to 2018-09-13) Thank you.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,