1 reviews | Active since Apr 2015
Incorrect billing and i want a credit
<p>i have upgraded my cellphone contract with MTN in february 2017. i was on my choice 300, and upgraded. they have been billing me for the prvious contract and the new one. meaning i was double billed on the same number which i only got the minutes of the new contract but been billed for both.</p> <p> </p> <p>this have happened for the last past 5 months. now i want MTN to please and urgently credit me my money which is about R445.</p> <p> </p> <p>Please treat this as urgent. </p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly reply with your ID number or account number in order for us to investigate and resolve your problem accordingly.
regards
mike
Complaints Management Team
Reference Number: ***8
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly reply with your ID number or account number in order for us to investigate and resolve your problem accordingly.
regards
mike
Complaints Management Team
Reference Number: ***8