Incorrect billing and Horrific customer service

hi<br> <br> Client: Adele Harris *** [contract: ***]<br> <br> I have been calling and emailing MTN since mid-September to resolve this issue.<br> I have spoken with:<br> Lusanda<br> Justin<br> Zinkita<br> Sonwabo<br> Thando<br> Ability<br> Zinoko<br> Thembiso<br> William<br> Lungile<br> Thembi<br> Faith<br> and yet, 5 weeks later and over 30 calls and 30 emails.....NO RESOLUTION.<br> <br> PLEASE CAN A MANAGER CALL ME URGENTLY! (Adele ***)<br> I am having sleepless nights thanks to MTN, you are not prepared to help your customers - WHY?????<br> <br> there is a problem on my account. <br> 1. please provide me with a detailed invoice showing how the current balances are made up<br> 2. please provide me with a copy of the original contract<br> 3. please provide me with a copy of the call of 24/4/15 #*** - this clearly indicates I had a limit!!!<br> 4. please ensure all Debit orders are stopped until we find a resolution here<br> 5. please advise the managers name and contact number that will be assiting me (as per the NCC and ICASA, I am entitiled to have a manager resolve this issue)<br> <br> Adele Harris<br> ***