RE
Reinier E

1 reviews | Active since Jun 2010

12 Nov 2015, 12:49

Incorrect Billing and Extremely Poor Service...

MTN Strikes again with extremely poor service and bad attitude. I logged a call yesterday with 808 asking them to investigate an extremely high charge on my November invoice, mostly for data. This is very funny as I am using an Afrihost APN on my phone for the last year. I asked for this to be investigated only to get an SMS saying the billing is right... Obviously MTN will say the billing is right if I have to pay it... I decided to go to the Century City branch so that someone can understand my dilemma only to be met by someone who really couldn't care less about my problem and offering no solution to it. Just logged another call with the same people I did the previous day. When also asked how this bill could get so high and why no limits kicked in I got a blank stare. When I asked for limits to be put in place I was told to phone customer care.... I have been a loyal MTN subscriber for a lot of years and have had bad patches before. This however is the last time, I will move ALL my and my company's business away from MTN (even Afrihost) because of this poor attitude and unwillingness to help me as soon as I can and out of contracts.

0
Replies (1)
MTN South Africa
MTN South Africa's reply15 Nov 2015, 11:04
Official
Hello Reinier101,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

As per our conversation earlier , invoice dated 2015-11-07 are valid and billed correctly ,please note i have load a limit on your number as per your request .

We would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
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