1 reviews | Active since Apr 2016
Incorrect Billing and Data not received
I have been billed for Packet Switched data on my invoice dated 11/03/2016 for cell phone no. ***, phoned MTN to rectify it and they said it will be reversed on the next billing - ref. no. *** - this has never been done - (no additional data was received).<br> For the current month, I have received my minutes and sms but no data - cell phone no - ***- it has been reported to the Mall@Carnival branch, ref. no.: *** on the 13/04/2016 and up to date, I have not received any data but has been billed for it.<br> On the current months invoice, I have been billed again for Packet Switched data - invoice dated 11/04/2016 for cell phone no *** for an amount of R1252.44 - I have reported this on the 14/04/2016 ref. no. *** but no feedback has been given to me to date.- No additional data was received.<br> This morning I received a sms that I have exceeded 90 % of my credit limit
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the credit has been passed on the account for data charges for cell 83***1244.
You have a credit limit of R1819.00 for the 3 lines on the account.
The system will use the unbilled invoices balance (not as yet finalized) so once the unbilled invoices reach 90% of the credit limit the system will then sent our notification and Barr the lines for outgoing calls.
83***6936: The system do not reflect that this line received only minutes (50) SMS and BIS. We do not pick up any extra billing for this line.
You need to contact the 808 call center and request for the credit limit to be increased.
Kind Regards,
Alice van der Merwe
***
Best regards,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the credit has been passed on the account for data charges for cell 83***1244.
You have a credit limit of R1819.00 for the 3 lines on the account.
The system will use the unbilled invoices balance (not as yet finalized) so once the unbilled invoices reach 90% of the credit limit the system will then sent our notification and Barr the lines for outgoing calls.
83***6936: The system do not reflect that this line received only minutes (50) SMS and BIS. We do not pick up any extra billing for this line.
You need to contact the 808 call center and request for the credit limit to be increased.
Kind Regards,
Alice van der Merwe
***
Best regards,