Incorrect Billing and Contract package...Im not getting any joy with MTN as a service provider

<p>Good day</p> <p>I upgraded my contract from a R350 Top up to a R500 Top up package.</p> <p>They did not setup correctly from the beginning and i have been billed for usage (Data and telephonic) which i top up when it get finished.</p> <p>On a topup package once my data or airtime is finished, i have to reload airtime and i get a message i need to load airtime when i try and make a call or data depleted...</p> <p>I experienced this same problem earlier and they accepted that the contract was wrong and I was incorrectly billed, and they gave me a credit note. I have the sms as proof that they confirming incorrect contract and a refund or credit note was given or approved. Which i was not happy with.</p> <p>My top up package billing should not vary every month? if i understand correctly...it varies from R900 -R5000 which is incorrect.</p> <p>I called the call centre and they have escalated this call ...it has been about 3 weeks now and no response from MTN. They billed be R5674 as a debit order...for my TOPUP package.</p> <p>I am not getting any Joy with this customer service, I need this correct my debit order Refunded my money minus the normal top up package amount...for the TOPUP 500</p> <p> </p> <p>This is now ridiculous trying to get any resolve for this simple issue which is not my fault.</p> <p>Please i need this resolved now urgently, and funds returned to me</p> <p> </p> <p>Kind Regards</p> <p>Prejay Ramburan</p>