1 reviews | Active since Jun 2015
incorrect billing and being locked
my two data contracts were moved to mtn from Nashua. since then every month I am being soft locked. my contract at Nashua had a condition that I can only exceed my contract with R 5. now this condition at mtn does not apply without them informing me of the change. I never agreed to the change. <br> my router broke I took it in for repairs still under warranty at the same time my laptop got ******. after I received the router back my next invoice has jumped from R 228 to over R 2 000, it looks like they have decided to add data charges that you cannot dispute to cover the cost of replacing the faulty router. They never app**** the soft lock criteria which I have also requested every month since moving over to mtn and despite it reflecting on their system if they access my account. <br> now I am being referred from one store to the next. I have been to Menlyn, two store in Brooklyn and one in Atterbury they still cant help me. not even the call centre are helping. I phoned mtn head office and still no joy yet I have to pay every month and still being locked. <br> <br> I want to have my contracts cancelled with immediate effect this is not what I agreed to with Nashua.
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note MTN does not offer the bill limit service so if you are on an open line and you exceed your provisioned data, you will be charged out of bundle rates.
Thank you
Wenzile Masina
REQ:***
Best regards,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note MTN does not offer the bill limit service so if you are on an open line and you exceed your provisioned data, you will be charged out of bundle rates.
Thank you
Wenzile Masina
REQ:***
Best regards,
