1 reviews | Active since Apr 2017
Incorrect billing and bad service
<p>I recently upgraded my contract with mtn and opted for a data plan instead of the previous package I had. This data plan amounted to R89 a month for 2gigs of data, I then noticed that my account was being debited for R126 plus R30 odd rands as what mtn calls vat! Now what's shocking is I was not informed that the data plan was vat exclusive and there's no explanation as to why the price has increased as this is not what I signed for. I called the call center twice and nobody was able to assist, which is always the case (very useless call center I must say with staff that aren't eager to help). I was told to go to the store, waste of my time and petrol for something mtn is responsible for, the sales assistant said she'd call back to let me know once it's sorted, it's been 2days! I called the store and was put on hold while I listened to the staff have their morning tea chats! If this is what you call good customer service then I don't know anymore what kind of business you people are running! Fix this ****** problem and refund me what you owe me!</p>
Thank you Kabelo, I shall await the outcome!
Thank you Kabelo, I shall await the outcome!
Thanks!
Thanks!
Hi i still have not received any refund nor feedback as to whether my issue has been resolved! My next debit is in a week and I would like the issue resolved before then or I will be reversing all by debits by MTN. It can't possibly take two weeks to resolve this issue when there is clearly a contract proving what I have reported.
Hi i still have not received any refund nor feedback as to whether my issue has been resolved! My next debit is in a week and I would like the issue resolved before then or I will be reversing all by debits by MTN. It can't possibly take two weeks to resolve this issue when there is clearly a contract proving what I have reported.
Kabelo, it has been over two weeks now that the matter has been investigated and as mentioned in my previous message the 2nd debit order will go off in a few days and it will still be wrong because your (MTN) haven't resolved the billing issue. I received a reference number 1- ********** 2124. I called last week and I was told by Thursday it would be resolved, I have not received any feedback nor my refund. How is this issue taking so long when there is a contract clearly backing what I have complained about? This is some serious bad customer service and I do not see why you can breach and agreement we've had, had it been me who has done this you'd be quick to send my account to your lawyers. I need this matter resolved by the end of today with a refund!
Kabelo, it has been over two weeks now that the matter has been investigated and as mentioned in my previous message the 2nd debit order will go off in a few days and it will still be wrong because your (MTN) haven't resolved the billing issue. I received a reference number 1- ********** 2124. I called last week and I was told by Thursday it would be resolved, I have not received any feedback nor my refund. How is this issue taking so long when there is a contract clearly backing what I have complained about? This is some serious bad customer service and I do not see why you can breach and agreement we've had, had it been me who has done this you'd be quick to send my account to your lawyers. I need this matter resolved by the end of today with a refund!