BN
Bulukani N
1 reviews | Active since May 2015
26 Nov 2015, 09:15
Incorrect billing and arrogance in staff when you
I have 2 contracts with MTN. The first contract I was paying R469 per month until March 2015 when the Amount was increased to R478 without any explanation whatsoever. I took the second contract in February this year for R329 but I'm charged R336 and when I enquire I get this sort of arrogance and bad attitude I can't get in other providers. .MTN consultants are not willing to help me and it's so frustrating I don't see myself renewing my contract with them ever again in future. .customers complaints don't matter with MTN. <br> Can't wait to move to other providers who know that every customer is important.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
28 Nov 2015, 14:39Hello NdlovuB,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the contract pricing was revised effective from May 2015 and it is applicable to both existing and new contract subscribers. MTN reserves the right to review and update contract pricing as per MTN's subscriber contract.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the contract pricing was revised effective from May 2015 and it is applicable to both existing and new contract subscribers. MTN reserves the right to review and update contract pricing as per MTN's subscriber contract.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply28 Nov 2015, 14:39
Official
Hello NdlovuB,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the contract pricing was revised effective from May 2015 and it is applicable to both existing and new contract subscribers. MTN reserves the right to review and update contract pricing as per MTN's subscriber contract.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the contract pricing was revised effective from May 2015 and it is applicable to both existing and new contract subscribers. MTN reserves the right to review and update contract pricing as per MTN's subscriber contract.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***