RP
RICARDO P
1 reviews | Active since Mar 2009
22 Apr 2015, 10:11
Incorrect billing and amendments to accounts
Since the migration from Nashua Mobile to MTN, I've had endless billing problems. <br> 6 Calls to the call center from Oct_2014 - Apr_2015 and yet no one has answers. <br> 1st of all I would like to know why do they send out sms
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
04 May 2015, 14:45Hello ricardop,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records you have been in contact with the call centre supervisor and they have explained how the contract works.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records you have been in contact with the call centre supervisor and they have explained how the contract works.
Best regards
Mantoa
REQ:***
MTN South Africa's reply04 May 2015, 14:45
Official
Hello ricardop,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records you have been in contact with the call centre supervisor and they have explained how the contract works.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records you have been in contact with the call centre supervisor and they have explained how the contract works.
Best regards
Mantoa
REQ:***