Incorrect Billing and Account Suspension

Good day, I'm writing to express my frustration and disappointment with MTN's handling of my account. Despite having a contract with a fixed monthly installment of R761, I was debited twice in October, with an additional R56.98 that I wasn't aware of. This unauthorized debit continued in November and December.

In January, my number was suspended without notice, causing me to miss an important interview call. Upon inquiry, I was told that there was a shortfall of R28 in August, which accumulated to R56.98. I'm unwilling to pay this amount as it wasn't my fault.

I'm extremely disappointed in MTN's service and demand accountability for the inconvenience caused. I hope this matter is resolved promptly.