Incorrect Billing and a bunch of lies!

<p>Firstly I went into Mtn Tygervalley on 2 August 2016 for an upgrade. I was looking at the bundle deal for a Samsung Galaxy s7 and a Samsung Galaxy Tab 3 Combo. My husband and I sat in a queue for a very long time while watching how the so called customer service agents help people with no sense of urgency. When we finally got to an agent, we were told that the special has ended and that they were still waiting for their new catalogues. We settled on the Galaxy s7. The contract was signed for R*** per month. on the 8th of August 2016, I was paging thorugh the new catalogue and to my surprise I noticed that the Phone Tablet Combo was still on. This was still within the 7days after upgrading the contract, the exchange policy was still active. We went back to the Mtn Tygervalley, waiting in a enormous line again. When we finally went to one of the agents we were firstly we were told that they did not have stock and he will order it for us then said they were struggling to get stock and then after a second agent joined in added that they cannot change a contract after the upgrade was done. (According to Anthea who assisted us at Cape Gate in November, they could have reversed it and redo the upgrade)This was unacceptable at first, now we had 2 agents that were not saying the same thing, which now makes it 3 lying agents. We decided that the fight was not worth it. We were told that the old amount will still be deducted at the end of August, but after this at the end of September the new amount will go off, however I noticed that the amount that was deducted was incorrect at the beginning of October. Same happend beginning of November. This is when I discovered that the my debit order had bounced back as there was not enough money in the account (Which was not true, as on both dates I had the correct amount in my Bank Account, due to this my bank charged me 2 fines for the returned debit order). We made an EFT Payment on 17 October 2016 for the incorrect amount as my service was suspended. On 28 October 2016 I received an SMS stating that my account is due with double the wrong amount by the end of October, which as a result also bounced back as the incorrect amount was being deducted, eventhough the correct amount was in the account. On 4 November I received another sms to say that my account is in arears and need to be settled again a different amount. We signed the contract for R*** per month, and all of a sudden we are getting billed for a different amount. We decided to go to a different branch, this time we went ot Cape Gate. The service agent, Anthea from Strand Branch, was one of the nicest agents we got to deal with to date. She was helping out at the Cape Gate Branch, she listened to the problem and assisted us with logging the query. After receing the feedback from her (which basically was saying that we were in the wrong), I decided to contact the Call centre on the 9th of November to find out why the amounts are different where the lady also logged a query and would receive feedback within 48 hours (11 November 2016, still waiting response). This morning (14 November 2016) I received another SMS to say that my phone will be cut off and I need to settle again the wrong amount, (after I told the lady on the 9th I will settle the amount that I signed for as soon as everything is sorted out, but until then I refuse to do so to which she said she understand and will make a note). I phoned the call centre at 09:35 this morning and I was speaking to Jorcache Ramasdan, who was very positive and caring( well done to him for all his support and care). He was one of the two only people in the company that never once interrupted me while I was speaking and listened to me. He told me that he will make a note on his side that my phone must not be cut off as there is a Query logged on my account and awaiting confirmation that all is sorted. To my shock I was trying to call this afternoon and noticed that my phone has been disconnected. I AGAIN phoned the Call Center 4 times. Of which 3 times I was completely hung up on after being told that they are transfering my call. On the last call the lady I was speaking to at the call Centre had the audacity to call me a ****. Not one person has been able to resolve the issue. After everything my service was still cut off regardless of the numerous phonecalls! This is not the way to treat a humanbeing! I have had it with MTN Customer Service! Only two people in this entire organisation are willing to help and listen????!!! What qaulity of people do you employ that NEVER gives a CUSTOMER( people paying MTN for them to be able to recieve a salary)a chance to talk???? Most consultents just wants to blame others and stand back and not be willing to face the consiquences of their actions or have the audacity to call a customer a ****! They all work for MTN not themselves, in other words the are all suppose to say or tell the same story which they do not. As far as I am concerned MTN in Tygervalley will never see me again. I would not even refer them to anyone. I do not want a Customer service agent to call me I want everyting in writing!!!! I refuse to pay one cent until this issue is resolved! I am to the point to take my phone back and move over to another service provider, meaning MTN will be loosing me as a loyal customer and I will make there name EXTREMELY bad by all my friends and family members. This will be the LAST contract I will ever have with MTN South Africa ever again!!!!!!!!!!!</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>