BO
Belinda O

1 reviews | Active since Apr 2010

09 Feb 2015, 09:08

Incorrect Billing Amount - not as per contract

On the 3rd of October I upgraded my phone and re-signed a new contract at Chilli Lane Sunninghill MTN. <br> <br> The agreed amount, as per my contract summary is R349 a month for 24 months Anytime 200 (300mb +LTE). However every month since then I have been charged R359 a month. I did call MTN in December to query this and I was told it would be corrected. It is now February and still my monthly amount is R359 a month instead of R349.<br> Please adjust my monthly invoicing accordingly and credit me for the previous months which I have over paid.<br>

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Replies (1)
MTN South Africa
MTN South Africa's reply21 Feb 2015, 10:14
Official
Hello belindaboo,

Thank you for posting.

Please accept our apologies for the delayed response and for any inconvenience caused.

As discussed in telephonic conversation, the 10MB data bundle has been deactivated and these changes will reflect in the invoice of the 20th of March.

Regards,
Nomonde.
REQ:***

Best regards,