MM
Millicent M
1 reviews | Active since Apr 2012
03 Jul 2015, 05:46
INCORRECT BILLING AMOUNT DEDUCTED
ON THE 20TH OF JUNE AN AMOUNT OF R980 WAS DEDUCTED OFF MY ACCOUNT OF WHICH I HAD RECENTLY UPGRADED 1 OF MY LINES AND THE OTHER 2LINES OPTED FOR AIRTIME CONTRACT I WAS ADVISED OF THE ONCE OFF CONNECTION FEE FOR THE UPGRADE BUT NEVERFOR THE OTHER TWO LINES I HAVE CALLED MTN ON THE 22ND AND TILL TODAY NO WAY HAS COME BACK TO ME REGARDING MY QUERY BEING RESOLVED I HAVE SPOKEN TO 3 AGENTS ONE TEAM LEADER URMA MARIE WHO THEN PROMISED THAT HER MANAGER RONALD DANIELS WOULD CALL ME BACK REGARDING THIS MATTER NO WORD HEARED SINCE. I WOULD LIKE THE FUNDS DEDUCTED OFF MY ACCOUNT TO BE REIMBURST BACK INTO MY FNB ACCOUNT AND FOR MTN TO GIVE ME A DEATILED BROKE DOWN OF MY 3 LINES AND WHEN THE CONTRACTS WILL END SO A STOP PAYMENT MAY GO OFF AS THIS IS NOT THE FIRST TIME THIS HAS HAPPENED.I AM DISPLEASED WITH THE SERVICE LEVEL GIVEN ,
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Replies (1)
MTN South Africa's replyOfficial
13 Jul 2015, 15:19Hello MillicentMotlhak,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note when the upgrade is done you are charged for the current month pro rata and the full package fee for the next month.
The May invoice comprise of the follow:
***: The term end data is 2017-05-03
R92.10 upgrade fee once off fee
R205.26 promo fees
R127.19 package
***: The term end date is 2017-05-11
R87.72 package rate for the 24 months of the contract
R40.94 package and pro rata amount
R86.84 once off connection charge
***: The term end date is 2017-05-11. The charges are the same as with number ***.
On the 2015-06-26 invoice all the charges are as per the terms agreed upon on the package.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note when the upgrade is done you are charged for the current month pro rata and the full package fee for the next month.
The May invoice comprise of the follow:
***: The term end data is 2017-05-03
R92.10 upgrade fee once off fee
R205.26 promo fees
R127.19 package
***: The term end date is 2017-05-11
R87.72 package rate for the 24 months of the contract
R40.94 package and pro rata amount
R86.84 once off connection charge
***: The term end date is 2017-05-11. The charges are the same as with number ***.
On the 2015-06-26 invoice all the charges are as per the terms agreed upon on the package.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,
MTN South Africa's reply13 Jul 2015, 15:19
Official
Hello MillicentMotlhak,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note when the upgrade is done you are charged for the current month pro rata and the full package fee for the next month.
The May invoice comprise of the follow:
***: The term end data is 2017-05-03
R92.10 upgrade fee once off fee
R205.26 promo fees
R127.19 package
***: The term end date is 2017-05-11
R87.72 package rate for the 24 months of the contract
R40.94 package and pro rata amount
R86.84 once off connection charge
***: The term end date is 2017-05-11. The charges are the same as with number ***.
On the 2015-06-26 invoice all the charges are as per the terms agreed upon on the package.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note when the upgrade is done you are charged for the current month pro rata and the full package fee for the next month.
The May invoice comprise of the follow:
***: The term end data is 2017-05-03
R92.10 upgrade fee once off fee
R205.26 promo fees
R127.19 package
***: The term end date is 2017-05-11
R87.72 package rate for the 24 months of the contract
R40.94 package and pro rata amount
R86.84 once off connection charge
***: The term end date is 2017-05-11. The charges are the same as with number ***.
On the 2015-06-26 invoice all the charges are as per the terms agreed upon on the package.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,