1 reviews | Active since Apr 2014
Incorrect Billing Amount
Good day,<br> <br> the experience I have gone through in opening my contract has been unacceptable and unprofessional to say the least. Towards the end of February I went to the MTN store in Norwood Mall to open an MTN Sky sim only contract. I did so because the price i was given was R1 299.00 per month and this is cheaper than what I am paying now at Vodacom. I agreed to sign up. I was told it would take a day or two as I was importing my number from Vodacom. I went back to the store as I had heard nothing. I was told I would be contacted the next day. I still heard nothing so I went back to the store. To cut a long story short, none bothered to call me and I had to go back to the store three times and my contract was eventually accepted on 10 March. This is10 days after I originally went into the store. This cost me roughly R100 per day in prepaid airtime. I did not complain as I though at least its done and I am saving money now.<br> <br> On 2nd April, an amount of R1770 was debited from my bank account. This ifs more than the R1 299 I was told in store. I now see here is an unfilled invoice for R1610.00 at the beginning of April and the month has only started.Please contact me urgently!
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We would like advice that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
