1 reviews | Active since Feb 2011
Incorrect Billing AGAIN!!
<p> </p> <p>I bought R30 airtime and a data bundle on friday (25/11/2016). On Saturday evening (26/11/2016) I checked my balance and I had R27 aitime and 1.2GB left. Sunday morning at about I checked my balance and my airtime and data was finished.</p> <p>I then bought R120 airtime and with that bought another 1 gig 2 week bundle for R89 so I still had about R30 airtime left and an hour later I checked and my aitime and data was gone again.</p> <p> </p> <p>This is getting rediculous and I am getting really irritated with MTN's Billing, this si not the first this has happened and I am not the only customer to compalin about this. I need this resolved by close of businees today </p> <p> </p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We have accessed the billing records for the mobile number 083****182, the R27.61 was spent on calls until the remaining balance was R14.42 on 2016-11-27 at 06:47:51 and when the data was depleted on 2016-11-27 at 08:47:51 the data usage was then billed from the R14.42.
We have logged the request to investigate the usage of the 1GB loaded 2016-11-27 at 11:41:16, reference number: SMC/***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We have accessed the billing records for the mobile number 083****182, the R27.61 was spent on calls until the remaining balance was R14.42 on 2016-11-27 at 06:47:51 and when the data was depleted on 2016-11-27 at 08:47:51 the data usage was then billed from the R14.42.
We have logged the request to investigate the usage of the 1GB loaded 2016-11-27 at 11:41:16, reference number: SMC/***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,