DB
Duncan B
1 reviews | Active since Aug 2016
19 Aug 2016, 12:35
Incorrect billing again
<p>I have once again recieved a bill for R1280 for data used on my mobile phone, when I have only been using afrihost for data. I have called the call centre 5 times and am still waiting for someone to get back to me. this is not the first time this has happened and I have to first pay the money before they do anything.... Just ridiculous service </p>
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Replies (3)
MTN South Africa's replyOfficial
22 Aug 2016, 19:41Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please note that a billing query has been logged for investigation for the invoice dated 2016-08-11, reference number: ********** .
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Best regards,
MTN South Africa's reply22 Aug 2016, 19:41
Official
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please note that a billing query has been logged for investigation for the invoice dated 2016-08-11, reference number: ********** .
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Best regards,
DB
Duncan B's updateReviewer Update
25 Aug 2016, 08:32When can I expect something? this is not the first time this has happened. I get very little feedback and am seriously considering changing networks after this contract expires, I am tired of paying with my hard earned money for mistakes that aren't my doing.
DB
Duncan B's update25 Aug 2016, 08:32
Reviewer Update
When can I expect something? this is not the first time this has happened. I get very little feedback and am seriously considering changing networks after this contract expires, I am tired of paying with my hard earned money for mistakes that aren't my doing.
DB
Duncan B's updateReviewer Update
26 Aug 2016, 11:51Now 3600 gets taken off of my account... Please sort this out NOW
DB
Duncan B's update26 Aug 2016, 11:51
Reviewer Update
Now 3600 gets taken off of my account... Please sort this out NOW