TS
Tasleem S
1 reviews | Active since Aug 2011
28 Jun 2015, 09:31
incorrect billing again!
Is MTN ever going to get their billing system right? I received a bill on the 23rd for an obscure amount again yet all the numbers are capped and pay as you go. May '14 was the only month it was correct and then you went back to that stupid system of getting your statements. I am sooo unhappy as i have been a huge supporter for MTN. Go look at my post 2 months ago complainning about the same thing and I am yet to be credited into my bank account. Please contact me at 8am or after 3:30. If this debit order goes off incorrectly on Tuesday , I will move all 5 numbers to another network and you will still be liable for crediting me and need to deposit the other amounts into my accounts. Needless to say I have been trying many methods to get hold of someone but it keeps cutting. 1.5 hours of my day holding on is not cool and going to a service centre that cannot assist is not an option. Management to call me! On the main member no only and what is provided here.
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MTN South Africa's replyOfficial
12 Jul 2015, 02:38Hello Tasleem1,
Thank you for taking the time to write to us via the Hello Peter website. We apologize for the inconveniences caused.
According to our records there are 2 lines on the account that do not have a limit loaded. The Anytime 350 number can be converted to a Top Up variation to avoid increased costs. I have loaded a usage limit to the second number to avoid increased charges.
Rest assured, it is not our intention to displease you. We look forward to your understanding.
Kind regards,
MTN SA
REQ:***
Thank you for taking the time to write to us via the Hello Peter website. We apologize for the inconveniences caused.
According to our records there are 2 lines on the account that do not have a limit loaded. The Anytime 350 number can be converted to a Top Up variation to avoid increased costs. I have loaded a usage limit to the second number to avoid increased charges.
Rest assured, it is not our intention to displease you. We look forward to your understanding.
Kind regards,
MTN SA
REQ:***
Best regards,
MTN South Africa's reply12 Jul 2015, 02:38
Official
Hello Tasleem1,
Thank you for taking the time to write to us via the Hello Peter website. We apologize for the inconveniences caused.
According to our records there are 2 lines on the account that do not have a limit loaded. The Anytime 350 number can be converted to a Top Up variation to avoid increased costs. I have loaded a usage limit to the second number to avoid increased charges.
Rest assured, it is not our intention to displease you. We look forward to your understanding.
Kind regards,
MTN SA
REQ:***
Thank you for taking the time to write to us via the Hello Peter website. We apologize for the inconveniences caused.
According to our records there are 2 lines on the account that do not have a limit loaded. The Anytime 350 number can be converted to a Top Up variation to avoid increased costs. I have loaded a usage limit to the second number to avoid increased charges.
Rest assured, it is not our intention to displease you. We look forward to your understanding.
Kind regards,
MTN SA
REQ:***
Best regards,