kM
karabo M

1 reviews | Active since Oct 2015

21 Oct 2015, 09:40

incorrect billing after the contract has expired

My name is Karabo Jacqueline Madiseng, Account Number: N***. The number I'm enquiring about its ***.<br> I took a contract phone with Nashua mobile in 2013 before it was liquidated and handed over its clients to MTN. I therefore went to an MTN store to inquiry about the status of my account because I wanted to pay it off as the contract was ending on the 19th of March 2015. I've made a double payment of R818 in February because I was told that was the amount I had to pay before the contract it's terminated. To my demise I get an sms that I had an outstanding fee of R59 in April 2015. I then went to an MTN store to pay of the R59 on the 15 of April. Now this was the cream of the crop on top of all the payments I've made I was then told that I owed another R400 and some change which I don't know where does it come from, and why I'm I still billed for a contract that already ended in March 2015. I've made several calls and inquiries and I wasn't getting the same information whenever I spoke to the call center agent or even the consultants at the stores. Eventually I went to an MTN store in centurion and I was told that the account has been handed over to the lawyers

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Replies (1)
MTN South Africa
MTN South Africa's reply30 Oct 2015, 07:58
Official
Hello clio_kay30,

Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.

Kindly note that the matter has been escalated to Credit Management for assistance.

Regards
Nompumelelo
REQ:***