Incorrect Billing affecting my Credit *MTN*

As a loyal MTN customer for more than 10 years, I am utterly disgusted at how they have dealt my billing query after upgrading last year. When I upgraded, I took the 2 for 1 deal for the Huawei P40 5G and the Huawei P40 lite. When I received my statement in November 2021 it was double. Then I went into the Canal Walk MTN where I was assisted by the floor manager at the time. He then helped me and said that I was billed incorrectly based on the contract I took. I then paid the correct amount. He logged the billing fault on the 26/11/2021 and he sent me the reference number for the query.

Thinking that it would be sorted, to my surprise when I went into pay in store December 2021, my billing was still double and incorrect. I then asked then to rectify it again.

Every month since I have been asking then to fix it so that I can pay the correct amount and still to my disappointment it has not been done.

I have received call from debt collectors due to the billing being incorrect form MTN. This has been a upsetting situation to say the least and in turn for being a loyal customer, they have now affected my credit as well.

I have tried to get this resolve and I have references for each call I made. I have spoken to different people of which some has told me that the query has been close. Yet again, this was not and still is not the case.

The incompetency of dealing with MTN has put such a bad taste in my mouth that I would possibly never want to be a customer again.

Unfortunately, I would need to continue my contract with them but I am asking them to sort our my billing as I want to pay the correct amounts for my contract.

Awaiting in anticipation for this to be fix so that we can move on amicably.

Highly disappointed loyal MTN customer, ***.