SS
Sihle S
1 reviews | Active since Mar 2016
06 Apr 2016, 08:38
incorrect billing
THIS IS MY 2ND COMPLAIN AND NOTHING HAS BEEN DONE BY MTN, I LOGGED A COMPLAIN USD *** WITH MTN,I UPGRADED ON 01/12/2015,AS OF THE 20/01/16 I WAS SUPPOSE TO PAY R249 AS PER THE CONTRACT I SIGNED BUT MTN IS TILL CHARGING ME R513.I HAVE CALLED AND COMPLAINED THOUSAND TIMES BUT I'M NOT GETTING ANY HELP
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MTN South Africa's replyOfficial
07 Apr 2016, 14:37Hello nyambs07,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records you are still being charged for the Hardware fee for the previous phone. Kindly note that the Nashua mobile Hardware fee is supposed to be charged for the full 24 months. The Hardware expires on the 12 April 2016 which means it can only be removed after that date.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records you are still being charged for the Hardware fee for the previous phone. Kindly note that the Nashua mobile Hardware fee is supposed to be charged for the full 24 months. The Hardware expires on the 12 April 2016 which means it can only be removed after that date.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply07 Apr 2016, 14:37
Official
Hello nyambs07,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records you are still being charged for the Hardware fee for the previous phone. Kindly note that the Nashua mobile Hardware fee is supposed to be charged for the full 24 months. The Hardware expires on the 12 April 2016 which means it can only be removed after that date.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records you are still being charged for the Hardware fee for the previous phone. Kindly note that the Nashua mobile Hardware fee is supposed to be charged for the full 24 months. The Hardware expires on the 12 April 2016 which means it can only be removed after that date.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,