LN
Lineshan N
1 reviews | Active since Mar 2016
23 Mar 2016, 07:55
INCORRECT BILLING!!!
In reference to - REQ: ***<br> <br> I don't know why the **** MTN even responded if they were just going to give me the same ******** as the last time, they have not given me my refund. My bank charges have increased because they keep taking money out of my account for billing that they pull out of their asses!!!!! I am sick of having to deal with this ****ing nonsense. They can take their ****ed up responses and **** off because it does not solve anything. THEY NEED TO SORT THIS OUT SO I CAN END MY CONTRACTS WITH THEM!!! THE CUSTOMER SERVICE IS ABSOLUTELY ****ING PATHETIC!!!
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MTN South Africa's replyOfficial
23 Mar 2016, 18:15Hello Lineshann,
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We will engage with the billing department to investigate and resolve your problem accordingly.
Kindly make sure that you change the usage limit for the number 083****790 to R0.00 by dialling *141*1*7852#ok, this will prevent a bill for extra usage or charges.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We will engage with the billing department to investigate and resolve your problem accordingly.
Kindly make sure that you change the usage limit for the number 083****790 to R0.00 by dialling *141*1*7852#ok, this will prevent a bill for extra usage or charges.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply23 Mar 2016, 18:15
Official
Hello Lineshann,
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We will engage with the billing department to investigate and resolve your problem accordingly.
Kindly make sure that you change the usage limit for the number 083****790 to R0.00 by dialling *141*1*7852#ok, this will prevent a bill for extra usage or charges.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We will engage with the billing department to investigate and resolve your problem accordingly.
Kindly make sure that you change the usage limit for the number 083****790 to R0.00 by dialling *141*1*7852#ok, this will prevent a bill for extra usage or charges.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,